• Express delivery and free returns within 30 days
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Shipping & Return Policy – Scrubs Village LLC

Business Name: Scrubs Village LLC

Location: Minnesota, United States

We offer several shipping methods to accommodate your needs:

  • Standard Shipping: Estimated delivery within 3-7 business days after processing. This is our most economical option and suitable for customers who are not in a rush.
  • Expedited Shipping: Your order will be delivered in 2-3 business days after processing. Ideal for those who need their products quickly but are not in an emergency.
  • Overnight/Express Shipping: For urgent deliveries, we offer next-day delivery. This option is perfect for customers who need their products urgently.
  • Customization/Embroidery Processing: Customized items, including embroidery or monogramming, will require 4-14 business days for processing. The exact time depends on the complexity of the customization.
  • Processing Time: All in-stock, non-customized items are processed within 1-2 business days, ensuring prompt delivery once the order is placed.
  • International Shipping: Delivery times for international orders vary based on the destination. It typically takes 7-21+ business days, depending on the country's postal services.
  • International Express Shipping: For faster international service, we offer expedited shipping with delivery times ranging from 3-7 business days.

Note on International Shipping: Shipping times for international orders do not include processing time, which usually takes 1-3 business days. Additional customs processing times may also cause delays.

Customs, Duties, and Taxes:

  • All international orders may be subject to import duties, taxes, and customs processing fees upon arrival in the destination country. These charges are the customer’s responsibility. These fees are determined by the local customs office.
  • Payment of Customs Fees: The customs fees are not included in our shipping charges, and you may need to pay them separately. We recommend contacting your local customs office for an estimate of these charges prior to placing an international order.

Refused Packages:

If a package is refused due to customs fees, the return shipping costs and a restocking fee will be deducted from any refund provided. It is important to note that customers are responsible for all customs-related charges and fees.

International Shipping Tracking:

For all international orders, we use reliable tracked services (DHL, FedEx, UPS). You will receive a tracking number via email once your order has been dispatched, so you can monitor your package’s journey.

Returns / Exchanges Policy for International Customers:

International customers are responsible for the return shipping costs unless the item is defective or damaged. Please review our return policy for details regarding defective items.

Returns / Exchanges Policy for International Customers:

International customers are responsible for the return shipping costs unless the item is defective or damaged. Please review our return policy for details regarding defective items.

Return & Refund Eligibility and Process

Return Window:

We want you to be fully satisfied with your purchase. Therefore, we offer a 30-60 day return window from the date of delivery, allowing plenty of time for you to return the items if needed.

  • Full Refund Eligibility: Returns made within the 0-60 days window are eligible for a full refund to the original payment method, provided the items meet the return conditions outlined below.

Condition of Items for Return:

To ensure the health and safety of all customers, we have strict hygiene standards for returns:

  • Unworn & Unwashed: Items must be unworn and unwashed to qualify for a return. A brief try-on is allowed, but items must be in new, resalable condition.
  • Free from Stains & Odors: Returned items must be free from stains, odors, makeup, food, perfume, deodorant, or any other scents that may have transferred during use.
  • Original Tags & Packaging: All original tags must still be attached to the product, and items should be returned in their original packaging. The packaging should be intact and undamaged.

Non-Returnable Items (Final Sale):

The following items are final sale and cannot be returned or exchanged:
  • Customized/Embroidery Items: Scrubs with any form of embroidery, monogramming, or custom alterations are non-returnable unless the fault lies with us (e.g., incorrect customization).
  • Clearance Items: Items marked as “final sale” or “clearance” are not eligible for returns or exchanges.
  • Accessories: Items like hats, masks, scrub undergarments, bras, face glasses, or any products marked as accessories are non-returnable.

How to Initiate a Return:

  • Visit the Return Portal: You can begin the return process through our easy-to-use online portal or by contacting us via email at support@scrubsvillage.com.
  • Provide Order Details: Include your order number and a brief explanation of why you want to return the item.
  • Pack the Items: Once your return is authorized, pack the unworn, unwashed items securely, ensuring all tags are attached and the original packaging is intact.
  • Ship the Return: Ship the returned items to the following address:

Scrubs Village LLC
2300 Hastings Ave, Unit 3
Newport, MN 55055
United States

Inspection and Refund Processing:

  • All returned items undergo a detailed inspection. If the items do not meet the return conditions (such as being worn, washed, or stained), they will be returned to the customer at their own expense, and no refund will be issued.
  • Refund Processing: Once a return is accepted, we process the refund within 5-10 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable
  • Pack the Items: Once your return is authorized, pack the unworn, unwashed items securely, ensuring all tags are attached and the original packaging is intact.
  • Ship the Return: Ship the returned items to the following address:

If a Product Arrives Damaged or Defective:

  • Digital Verification: No physical return is needed for damaged or defective items. Customers should upload a photo or 10-second video showing the damage via our dedicated portal: https://scrubsvillage.com/complaint/
  • Resolution Options: Once the damage is verified, customers can select one of the following options:
  • Full Refund: A full refund will be issued within 5-10 business days
  • Store Credit: Store credit for the item’s original value will be issued, along with a gift for the next purchase.
  • Instant Replacement: A replacement item will be sent immediately, along with a gift as a gesture of goodwill.
  • The "Donate / Reuse" Option: If the item is defective but functional, we encourage customers to donate it to a local charity, healthcare clinic, or nursing school. This helps reduce waste and contributes to a good cause.

Embroidery & Custom Items Return Policy:

  • Customized or embroidered items are non-returnable unless the defect is caused by our error (e.g., incorrect embroidery or custom alterations). In such cases, we will offer an immediate replacement or refund.